Privacy Policy

Privacy Policy

[WISE Control Inc.] (the "Company") establishes and discloses this Privacy Policy in accordance with Article 30 of the Personal Information Protection Act of the Republic of Korea (the "PIPA") in order to protect the personal information of data subjects and to handle related complaints promptly and smoothly.

This Policy applies to the website operated by the Company (the "Website"). The Website does not operate a membership registration system.

This Policy reflects the PIPA as amended and effective from September 11, 2026, and the Personal Information Processing Policy Guidelines (revised April 2026) issued by the Personal Information Protection Commission.

1. Purposes of Processing Personal Information

The Company processes personal information for the following purposes. Personal information will not be used for any purpose other than those stated below. If the purpose of use changes, the Company will take necessary measures, such as obtaining separate consent, in accordance with Article 18 of the PIPA.

•     Operation of the inquiry board: receiving and handling product, technical, after-sales service (A/S) and dealer inquiries; responding to inquirers and notifying them of results; managing after-sales service history

•     Providing dealer information: publishing the locations, contact numbers and email addresses of domestic and overseas dealers on the Website so that customers can find and contact dealers

•     Website usage statistics and security: analyzing visit frequency and usage, improving services, preventing improper use and maintaining Website security

2. Items of Personal Information Processed and Collection Methods

The Company processes the following items of personal information.

Purpose	Required Items	Optional Items	Collection Method
Inquiry board (product, technical, A/S and dealer inquiries)	Name (or company name), contact information (phone number or email), inquiry type, inquiry content	Country, company affiliation, attached files, password (if a private post is selected)	Entered by the user on the Website inquiry board
Dealer information	Dealer name (business name), address, phone number, email	Contact person name, fax number, website address	Provided directly by the dealer when concluding and operating the dealer agreement
Website statistics and security	IP address, cookies, access date and time, pages visited, browser and operating system information	-	Collected automatically while using the Website

 

The Company does not collect unique identification information (such as resident registration numbers) or sensitive information. Please do not include such information in your inquiry or attached files.

3. Processing and Retention Periods

The Company processes and retains personal information within the retention and use period required by law or the period to which the data subject consented at the time of collection. The retention period for each item is as follows.

Category	Retention Period	Notes
Inquiry board information	3 years after the inquiry is completed	For dispute response and after-sales service history management. If the data subject requests deletion, the information will be destroyed without delay, unless retention is required by law
Dealer information	Until the dealer agreement ends or a request to stop publication is made	Removed from the Website without delay after the agreement ends
Access logs and cookies	Access logs: 3 months Cookies: until the browser is closed or the cookie expires	For security and statistical purposes

 

Even after the above periods have elapsed or the purpose of processing has been achieved, personal information that must be retained under other laws will be kept for the period prescribed by those laws.

4. Provision of Personal Information to Third Parties

The Company processes personal information only within the scope stated in Section 1 and provides personal information to third parties only in cases falling under Articles 17 and 18 of the PIPA, such as with the consent of the data subject or where special provisions of law apply.

However, if an inquiry must be forwarded to a dealer in the relevant region for the smooth handling of a product, A/S or dealer inquiry, the Company will inform you of the recipient, purpose, items provided, and retention and use period, and will provide the information only after obtaining your separate consent.

5. Entrustment of Personal Information Processing

The Company does not currently entrust the processing of personal information to any external party. If the Company entrusts such processing in the future, it will disclose the trustee and the entrusted tasks in this Policy, and, in accordance with Article 26 of the PIPA, will specify in the entrustment contract the matters necessary to ensure the safe management of personal information and will supervise the trustee.

6. Overseas Transfer of Personal Information

The Company does not transfer personal information overseas or process or store it outside Korea. If an overseas transfer becomes necessary in the future, the Company will notify data subjects of the recipient, the destination country, the items transferred, the purpose, and the retention and use period, and will follow the required procedures under Article 28-8 of the PIPA.

7. Destruction of Personal Information

When personal information becomes unnecessary, for example because the retention period has expired or the purpose of processing has been achieved, the Company destroys it without delay (within five days from the date it became unnecessary).

•     Destruction procedure: personal information subject to destruction is identified and destroyed with the approval of the Data Protection Officer.

•     Destruction method: information in electronic files is permanently deleted by a method that makes recovery or reproduction impossible; personal information on paper documents is shredded or incinerated.

•     Where retention is required: personal information that must be retained under law is stored and managed separately from other personal information.

8. Rights and Obligations of Data Subjects and Legal Representatives, and How to Exercise Them

Data subjects may exercise the following rights regarding personal information protection against the Company at any time.

•     Request access to personal information (Article 35 of the PIPA)

•     Request correction or deletion of errors (Article 36)

•     Request suspension of processing and withdraw consent (Article 37)

•     Request to refuse or obtain an explanation of automated decisions (Article 37-2): the Company does not make decisions with a significant impact on data subjects using fully automated systems.

You may exercise these rights by contacting the Data Protection Officer and the responsible department in Section 13 in writing, by phone or by email, and the Company will take action without delay (within 10 days of receiving the request). Rights may also be exercised through an agent such as a legal representative or an authorized person; in this case, you must submit a power of attorney or other document confirming the agent's authority.

Deletion cannot be requested where other laws specify the personal information as a subject of collection, and access or suspension of processing may be restricted for reasons prescribed by law. Data subjects are entitled to be notified of the result of correction or deletion, and the Company will not use or provide the relevant personal information until the correction or deletion is completed.

9. Personal Information of Children Under 14

The Company does not knowingly collect personal information from children under 14 years of age, and children under 14 may not use the inquiry board without the consent of a legal representative. If the Company becomes aware that personal information of a child under 14 has been collected, it will delete it without delay.

10. Measures to Ensure the Security of Personal Information

In accordance with Article 29 of the PIPA and the Standards for Ensuring the Security of Personal Information, the Company takes the following measures.

•     Administrative measures: establishing and implementing an internal management plan, minimizing the number of personnel handling personal information, and providing regular staff training

•     Technical measures: managing access rights and access control for personal information processing systems, encrypting information such as passwords as required by law, retaining and reviewing access records, and installing and regularly updating security programs

•     Physical measures: controlling access to computer rooms and document storage areas

If the Company becomes aware of a leak, theft, loss, forgery, alteration or damage of personal information (a "breach"), or the possibility thereof, it will, in accordance with Article 34 of the PIPA, notify the affected data subjects without delay (within 72 hours) of the breach and related matters and will report to the Personal Information Protection Commission or a designated agency as prescribed by law.

11. Installation, Operation and Refusal of Automatic Data Collection Devices (Cookies)

To provide convenience and to analyze visit statistics, the Company may use "cookies" that store and retrieve usage information. Cookies are small pieces of information sent by the server used to operate a website to the user's browser and are stored on the user's device.

•     Purpose of cookies: understanding visit frequency and usage patterns, and improving Website services

•     How to allow or refuse cookies: you can allow or block cookies through your web browser settings.

•     Chrome: Settings > Privacy and security > Cookies and other site data

•     Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data

•     Safari: Settings (Preferences) > Privacy > Block all cookies

If you refuse cookies, you can still use the basic functions of the Website, but some functions may be restricted.

12. Recruitment and Personal Information

The Website does not directly collect personal information from job applicants. Job postings link to the external recruitment platform "Saramin" (www.saramin.co.kr).

•     The collection, use and storage of personal information while preparing and submitting an application are governed by the privacy policy of that platform. Please review the platform's policy before applying.

•     If you apply for a position at the Company, the Company uses the application information provided through the platform solely to carry out the recruitment process and decide on hiring.

•     After the recruitment process ends, the application information is retained for the period prescribed by relevant laws, such as the Fair Hiring Procedure Act, and then destroyed without delay.

13. Data Protection Officer and Responsible Department

The Company has designated the following Data Protection Officer, who is responsible for overall personal information processing, and a responsible department to handle complaints and provide remedies to data subjects. The Company guarantees that the Data Protection Officer can perform their duties independently.

Category	Department	Name / Title	Phone	Email
Data Protection Officer	IT & General Affairs Unit	Namkung Kum / Director	+82-31-280-5107	alex@wisecontrol.com
Responsible Department	IT & General Affairs Unit	Namkung Kum / Director	+82-31-280-5107	alex@wisecontrol.com

 

You may direct all inquiries, complaints and requests for remedies regarding personal information protection arising from your use of the Website to the Data Protection Officer and the responsible department. The Company will respond and take action without delay.

14. Remedies for Infringement of Rights

Data subjects may apply for dispute resolution or consultation regarding personal information infringement to the organizations below. These organizations are separate from the Company; please contact them if you are not satisfied with the Company's handling of your complaint or require further assistance.

Organization	Phone	Website
Personal Information Infringement Report Center (Korea Internet & Security Agency)	118 (no area code)	privacy.kisa.or.kr
Personal Information Dispute Mediation Committee	1833-6972	www.kopico.go.kr
Supreme Prosecutors' Office, Cybercrime Investigation Division	1301 (no area code)	www.spo.go.kr
Korean National Police Agency, Cybercrime Reporting System	182 (no area code)	ecrm.police.go.kr

 

15. Changes to This Privacy Policy

This Privacy Policy is effective from October 08, 2026. If content is added, deleted or modified due to changes in laws, policies or the Company's circumstances, the Company will announce the changes through the Website notice board at least 7 days before they take effect, and at least 30 days before for significant changes affecting the rights of data subjects.

 WISE Control Inc.